Postage and Shipping Information
Where do we post to?
Shipping is Australia Wide and internationally to the United States, Canada and New Zealand. If you reside in a different country, please contact me to discuss postage options. For international postage, please contact us via messages or our Instagram page - @_earth.energy to organise a listing through our Etsy store.
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What carrier/s do you use?
We ship via Australia Post for local and International parcels.
We also use Sendle Shipping for local Brisbane and Gold Coast deliveries.
We also use Sendle Shipping for local Brisbane and Gold Coast deliveries.
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How long does it take to ship?
Once payment has been received, your parcel will be posted within five (5) business days. (Usually within three (3) however, as I am a shift worker in my 'day job', occasionally it can take up to five.)
Once posted, Australia Post shipping times control the delivery time and can be tracked through the AusPost App.
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How do I check the status of my order?
A Parcel Tracking Number will be provided for delivery.
This will allow you to check your order location and whether you need to wait for the postie using the AusPost App at anytime.
This will allow you to check your order location and whether you need to wait for the postie using the AusPost App at anytime.
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What happens if my parcel is lost in transit or arrives damaged?
We are not liable for lost or damaged goods once posted in the Australian postal system. We will gladly assist you in any documentation and information required to lodge an insurance claim via Australia Post.
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My parcel has been stolen - What do I do?
If your item has been stolen, please contact your local police on 131 444 or online using the Policelink link through your local Police website. You will receive a Police Occurrence number. Where your parcel has been stolen from will affect whether Australia Post will assist with insurance coverage. This conversation needs to be held with the Australia Post Call Centre on 13 76 78 (Australia wide number).